At 2HYPE MALAYSIA, we are committed to providing you with quality products and services. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to make the process as easy as possible. Please review the following guidelines for returning and exchanging items:

Eligibility for Exchanges

1. You may initiate an exchange ONCE within [7] days upon receiving the items, provided the item is in its original condition, unused, and with all original tags and packaging intact.
2. Personalized or customized items may not be eligible for exchange unless there is a defect or an error on our part.

How to Initiate an Exchange

1. To begin the exchange process, please contact our customer support team at 2hype.my@gmail.com or DM us on Instagram @2hype.my within the specified exchange period.
2. You will be required to provide your order number, a description of the item you wish to exchange, and the reason for the exchange.

Exchange Shipping

1. Customers are responsible for the cost of return shipping for the item you wish to exchange.
2. We recommend using a trackable shipping method to ensure your exchange item is received by us.

Processing Exchanges

1. Once we receive your item for exchange and verify its eligibility, we will process the exchange. Please allow [7] business days for the exchange process to be completed.
2. Shipping and handling charges are non-refundable, and you will be responsible for the cost of shipping the replacement item to you.

No Refunds

Please note that we strictly do not provide refunds. Exchanges are the only form of return that we offer.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at 2hype.my@gmail.com. We will provide instructions on how to proceed, which may include an exchange or replacement.

Contact Us

For any questions, concerns, or assistance with returns and exchanges, please reach out to our customer support team at 2hype.my@gmail.com. We are here to help you and ensure your satisfaction.

Policy Changes

2HYPE MALAYSIA reserves the right to update this exchange policy as needed. Any changes will be posted on our website, and it is your responsibility to review the policy periodically for updates.

Thank you for choosing 2HYPE MALAYSIA. We appreciate your business and look forward to serving you with the best products and service.